Privacy Policy

Introduction

At Dutch Harvest Haven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our farm visit Netherlands activities, or engage with our sustainable farming Netherlands services. We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the Netherlands and the European Union.

This policy applies to all personal information collected through our website (playbitra.com), our physical farm location, and any related services or communications. By using our services or providing us with your information, you consent to the practices described in this policy.

Data We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and postal address when you contact us, subscribe to our newsletter, or register for events.
• Communication Data: Messages, questions, and feedback you send through our contact forms, digital guestbook, or other communication channels.
• Registration Information: Details provided when booking farm tours, workshops, or special events, including group size, dietary requirements, and accessibility needs.
• Newsletter Subscriptions: Email addresses and preferences for receiving updates about our Netherlands agriculture activities and local food Netherlands offerings.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns.
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details).

Information from Third Parties

We may receive information about you from third parties in limited circumstances:

• Referral information from partners or affiliates in the Netherlands agriculture sector.
• Publicly available information that helps us improve our services.

How We Use Your Data

We use the information we collect for the following purposes:

Providing Our Services

• To respond to your inquiries and provide customer support for farm visit Netherlands arrangements.
• To process registrations for agricultural workshops Holland and special events.
• To deliver the products and services you request, including local food Netherlands purchases.
• To communicate important updates about your bookings or orders.

Improving Our Services

• To analyze website usage and improve user experience.
• To develop and enhance our sustainable farming Netherlands educational content.
• To personalize your experience based on your interests in Netherlands agriculture.
• To conduct research and analysis to better understand visitor preferences.

Marketing and Communication

• To send newsletters and updates about seasonal harvests and farm events (with your consent).
• To inform you about new products, workshops, or services related to local food Netherlands.
• To share educational content about sustainable farming Netherlands practices.

Legal and Security Purposes

• To comply with legal obligations and regulatory requirements.
• To protect our rights, property, and safety, as well as that of our visitors and employees.
• To prevent fraud, unauthorized access, and other illegal activities.
• To maintain records for accounting, tax, and audit purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business:

• Website hosting and maintenance providers.
• Email marketing platforms (like Formspree) for newsletter delivery.
• Payment processors for online transactions.
• Analytics providers to help us understand website usage.

These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Requirements

We may disclose your information if required by law or to protect our rights:

• In response to legal requests, court orders, or government inquiries.
• To enforce our terms of service or protect against fraud.
• To protect the safety of our visitors, employees, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission over the internet.
• Secure storage systems with access controls and regular backups.
• Regular security audits and updates to our systems.
• Employee training on data protection best practices.
• Limited access to personal information on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contact information and communication records: 3 years after last interaction.
• Newsletter subscriptions: Until you unsubscribe or request deletion.
• Booking and transaction records: 7 years for legal and tax compliance.
• Website analytics data: Anonymized after 26 months.

After the retention period, your information is securely deleted or anonymized.

Your Rights

Under GDPR and other applicable laws, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal information in certain circumstances.

Right to Restriction

You can request limitation of how we process your personal information.

Right to Data Portability

You can request your personal information in a structured, machine-readable format.

Right to Object

You can object to our processing of your personal information for marketing purposes.

Right to Withdraw Consent

You can withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

For educational programs involving minors, we may collect limited information necessary for safety and program participation, with parental consent where required.

International Data Transfers

Dutch Harvest Haven is based in the Netherlands, and your information is primarily stored and processed within the European Economic Area (EEA). In limited circumstances, we may transfer data to service providers outside the EEA. When this occurs, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission.
• Adequacy decisions by the European Commission.
• Other legally recognized transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date.
• Notify you via email if the changes affect how we handle your information.
• Provide a summary of key changes.

We encourage you to review this policy periodically to stay informed about our data practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection concerns, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Last updated: October 2023